FREQUENTLY ASKED QUESTIONS (FAQ)

📦 1. Questions About Your Order

📌 If you have any questions regarding an item or an order, our support team is here to help. We assist with order tracking, download issues, and product details.

⏳ Response time: We aim to respond within 8 to 12 hours due to the high number of requests.

💾 Need help with downloads? Check our Download Instructions.

📥 2. How to Download Your Orders

🔎 If you cannot find your order, try the following:

• 🔄 Refresh the purchase page and check your order history.
• 📧 Check your email inbox, spam, social, or junk folders (including PayPal email and the one used for checkout).
• 💬 If you still can’t locate your order, contact us for assistance.

🖥️ 3. How to Use SVG Files

📂 Before using your files, unzip or extract the downloaded folder.

🎨 Using SVG Files with Cricut

• ✅ Use the SVG file format for Cricut Design Space.
• ⚙️ Ensure your Cricut machine and software are working properly before uploading the file.

🖌️ Using SVG Files with Silhouette

• 🖼️ Use the PNG or DXF file formats for Silhouette Studio.
• 🔄 Ensure your Silhouette software is updated for the best compatibility.

💡 Need more details? Visit our blog or contact us for assistance.

⚠️ 4. Cricut Error: “Image Too Large”

🔧 If you receive the “Image Too Large” error in Cricut Design Space, simply resize the design in the software until the error disappears.

💡 Don’t worry, the quality remains the same after resizing.

👀 5. Can’t See the Design (White Parts Missing)?

⚪ If the design appears blank or missing parts, it may contain white elements on a white background.

🎨 Solution: Change the background color in your design software to black or dark gray to make all elements visible.

💡 If the issue persists, contact us for assistance.

📏 6. How to Resize PNG/JPG Files

📐 If you need to resize PNG or JPG files, follow these steps:

1. 📂 Unzip or extract the downloaded folder and select the PNG/JPG file.
2. 🔗 Visit Bulk Resize Photos.
3. 📤 Upload the PNG file and select from these resizing options:
   • 📏 Percentage
   • 📦 File Size
   • 📐 Image Dimensions
   • ↔️ Width
   • ↕️ Height
   • 📐 Longest Side
4. 💾 Adjust the settings and download your resized file.

🌎 Click the language icon at the top of the page to change the language if needed.